Service Rates Below are the various Service plans for both On-site and In-shop Service. Each situation is different, but we do average 1 to 2 hours for most computer issues, as our technicians are highly trained and extremely experienced. Special services or projects vary in time and cost and are quoted as such. Each Service Plan is on a first come basis. In-shop rates, along with the average time it may take to get to the bench for repairs, are listed below. Once on the bench, we average 1 to 2 hours of labor cost for most computers. Turnaround time, once on the bench, depends on the work being performed and may take several days, while stand-alone tests, backups, part orders, etc., are being performed.Estimated Labor costs are based on actual time worked on the equipment(time is not metered while standalone programs such as Virus scans etc are being performed). In shop Standard$80.00 / hour In shop Fast track$110.00 / hour In shop Emergency$160.00 / hour
Printer Standard Inkjet$55.00 - Laser or MFP $65.00plus parts Printer Fast trackInkjet $85.00 - Laser or MFP $95.00plus parts
Onsite Standard $120.00 / hourNext available appointment Monday- Friday Onsite Emergency $180.00 / hourSame Day, after hours or weekends
Non-refundable 1 hour diagnostic fee for the applicable Service Plan is due at check-in with balance due at time of pickup.
Turnaround depends upon backlog, unique circumstances, and/or parts. Fees above are for labor only. Parts are not included in the above rates. We work as quickly as possible but can not guarantee time to completion.We continue to provide the best service and support in Solano, Yolo and surrounding counties.
